SHIPPING & RETURNS
1. Processing
Once we receive your order please allow 24 to 48 hours for processing ( excluding Saturdays, Sundays, and National Holidays ). All orders are subject to processing time that is separate from the time it takes for a shipment to reach it destination once it has been fulfilled. After processing is completed, you will receive a tracking number immediately. Please note your tracking number will update once the Courier has received the package and it is successfully processed through their system.
2. Purchasing
Keep in mind we cannot guarantee we have the items in your shopping cart in stock. For this reason, if an item sells out, you will be contacted via phone and email about your missing item. At the time of processing your purchase, we will show you the available shipping methods and their cost. Strickly Samples™ offers the following shipping methods:
3. Shipping
Please allow 5-7 business days for domestic shipping. We ship all orders through Courier. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information. Correct street numbers, abbreviations, buildings, and apartment numbers is very critical for ensuring timely deliveries. Strickly Samples™ is not responsible for lost, stolen, incorrect address, or misplaced packages. Once a package has left our HQ, and in the hands of the Courier we have no control over the package.
4. Returns & Exchanges
Our return policy lasts 7 days after order is received ( excluding weekends or national holidays ). Returns/Exchanges are not processed until we receive the return/exchange item at our HQ. For returns/exchanges email our customer service department and we will be glad to assist. Once a return label has been issued, the item must be brought to Courier within 14 days ( excluding Sundays and national holidays ) of being issued the return label. Items are only exchangeable if unworn, in good condition, and in original packaging. If an item does not work out for you, the item can only be exchanged for store credit that can be used towards another order.
5. Customer Service
Please send us an email at hello@stricklysamples.com.
FAQ
1. “When will my order be shipped?”
Orders are Packaged and shipped Monday - Friday only. Most orders are shipped within 5-7 business days, however during periods of high demand please allow up to 7-10 business days for your package to be processed and shipped. Orders placed on weekends and holidays, do not begin processing time until the next business day.
2. "I received an email saying my order is on the way, but the tracking number says my order is still at the facility. Can you please help me with this?”
As we print order invoices, we also print shipping labels. When customers orders are printed, a tracking number will be emailed immediately. The tracking will not update until Courier has your package and has processed the package in their system.
3. “My order says delivered, but I haven’t received anything Please advise.”
Once packages have left our HQ and in the hands of the Courier we have no control of the package. In most cases, Courier has marked the package later in the day or the next day. Please allow up to 1-2 business days to be sure your package is not trying to be redelivered by the Courier. Strickly Samples™ is not responsible for lost, stolen, incorrect address, or misplaced packages.
4. “I received a different item than the item I ordered. How can this be corrected?”
If customers are shipped a different item, the incorrect item must be returned to our HQ and we will send the correct item. Please be prepared to send a picture of the items you received for our records.
5. “I just received my order and I would like to exchange the size. How do I do this?”
Our exchange policy lasts 7 business days after the delivery date ( excluding Saturdays, Sundays, and Holidays ). Returns/Exchanges are not processed until we receive the items back at our HQ and the items are in good condition. For a return/exchange email our customer service department.